REFUND & CANCELLATION POLICY
Refund & Cancellation Policy
Crafted with care. Your satisfaction matters.
Last Updated: September 20, 2026
At Abraham Heritage, we take pride in crafting and delivering high-quality gold-plated religious and Judaica items. Every product is carefully prepared and inspected to ensure it meets our quality standards. We want you to shop with confidence and peace of mind.
05.
Refund Processing
Once your return or refund request has been reviewed and approved, we will inform you of the next steps.
Approved refunds will be processed through the original payment method, wherever possible.
The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.
Any refund will be handled in accordance with applicable laws and the agreed resolution.
01.
Order Cancellation
Orders may be cancelled within 24 hours of placing the order, provided the order has not entered production, customization, or shipping.
Once an order has been processed for production or dispatched, cancellation may not be possible.
To request a cancellation, please contact us as soon as possible with your order number and registered email address.
06.
Return Shipping Costs
* If the product is received damaged, defective, or incorrect due to our error, we will review the issue and coordinate an appropriate resolution, including return shipping where applicable.
* For other approved returns, return shipping costs and eligibility will be communicated before the return is arranged.
02.
Returns & Refunds
We accept return requests for items that arrive:
* Damaged during transit.
* Incorrect or different from the ordered product.
* Defective or having a significant quality issue.
Return requests must be submitted within 7 days of delivery.
To initiate a return, please contact our team with your order number, clear photographs of the product, and a description of the issue. Our team will review your request and guide you through the next steps.
07.
Custom & Personalized Orders
Our customized and personalized products are crafted according to the customer’s specifications.
Because these items are made specifically for you, cancellation, return, or refund may not be available once production has started, except where required by applicable law or in cases of defects, damage, or an error on our part.
Please review and confirm all customization details carefully before approving your order.
03.
Non-Returnable Items
The following items may not be eligible for return or refund:
* Customized or personalized products made specifically for the customer.
* Products that have been altered, damaged, or used after delivery.
* Items returned without prior approval from our team.
This exclusion does not limit any rights you may have under applicable consumer protection laws, including for defective, incorrect, or misrepresented products.
08.
Contact Us
If you have any questions regarding our Refund & Cancellation Policy, or if you need assistance with an order, our team is here to help.
Email: abrahamheritage@gmail.com
Website: www.abrahamheritage.com
Please include your order number in all refund or cancellation inquiries so we can assist you efficiently.
04.
Damaged or Incorrect Items
We carefully pack every order to protect it during transit. However, if your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery.
Please provide photographs or videos of the package and product to help us assess the issue.
After reviewing your claim, we may offer a replacement, repair, or refund, depending on the nature of the issue and product availability.